PM takes notice of officers’ inaction on complaints lodged on Citizen Portal


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11 Nov, 2019 10:46 am

ISLAMABAD (92 News) – Prime Minister (PM) Imran Khan has taken notice of officers for their inaction on citizen’s complaints being lodged on PM Citizen Portal.

According to the Prime Minister’s Office (PMO), all ministries and departments have been directed to constitute a five members committees to conduct performance evaluation and submit their reports within thirty days.

The committee will be headed by a 20 grade officer or a joint secretary and it will submit its report after the evaluation of deployed officers. The committee will also point out misconduct in all reports on citizen portal including resolved and pending complaints.

It will also point out responsibles of good and bad performance. The PMO has written a letter to ministries and provincial departments in this regard. The PMO had observed that complaints were disposed off without proper inquiry, satisfactory reply, and documentary evidence.

The PM office also observed that departments concerned took unnecessary time in addressing complaints and decision of resolving complaints were taken by unconcerned officials.

680,000 complaints get resolved through Pakistan Citizen Portal

Earlier, PM Imran Khan has said over one million citizens have registered at Pakistan Citizens Portal within 8 months of its launch.

In a tweet, he said this is testament of people’s trust on the system and its effectiveness. He said no political or bureaucratic reference required to reach out to a public office.

The prime minister said on the resolution front, a total of 6,80,000 complaints were resolved out of 8 lakh complaints registered so far. He said this is true citizen’s empowerment in ‘Naya Pakistan’.


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